Zenox AU only provides delivery within Australia. For customers in Hong Kong and Macau, please visit zenoxstore.com; for Canada, please visit zenoxstore.ca
Shipping and delivery generally takes 2-7 working days depending on location
We deliver using a range of couriers including but not limited to : TNT, Courier Please, Hunter Express, Fastway, Australia Post and other local couriers where appropriate.
Once the order has been dispatched, you will receive an email advising of the carrier and your order tracking number.
We do not ship to PO boxes or parcel lockers due to the sizing of the products.
We ship from Burwood, Victoria.
Refund Policy
If the product is found to be defective, exchanges can be made within 14 days from the date of delivery
Please keep and show your proof of purchase (i.e. invoice, credit card records, etc.)
Products which have been used, stained or washed cannot be refunded
For products that have been purchased for more than 14 days, refunds will not be offered. Only maintenance and repair services will be available
Refunds will be processed within 14 days after receiving and inspection of the return goods
No refunds will be given for "change of mind".
All decisions by Zenox Australia Pty Ltd shall be final
