Shipping & Delivery
Delivery within Australia
- Zenox AU only provides delivery within Australia. For customers in Hong Kong and Macau, please visit zenoxstore.com; for Canada, please visit zenoxstore.ca
- Shipping and delivery generally takes 2-7 working days depending on location
- We deliver using a range of couriers including but not limited to : TNT, Courier Please, Hunter Express, Fastway, Australia Post and other local couriers where appropriate.
- Once the order has been dispatched, you will receive an email advising of the carrier and your order tracking number.
- We do not ship to PO boxes or parcel lockers due to the sizing of the products.
- We ship from Burwood, Victoria.
- If the product is found to be defective, exchanges can be made within 14 days from the date of delivery
- Please keep and show your proof of purchase (i.e. invoice, credit card records, etc.)
- Products which have been used, stained or washed cannot be refunded
- For products that have been purchased for more than 14 days, refunds will not be offered. Only maintenance and repair services will be available
- Refunds will be processed within 14 days after receiving and inspection of the return goods
- No refunds will be given for "change of mind".
- All decisions by Zenox Australia Pty Ltd shall be final
- Please contact us at firstname.lastname@example.org